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All non urgent maintenance and repair requests must be in writing to your Property Manager. Not sure if your matter is urgent? See the below guide.

Please email non-urgent repairs to or call 03 9821 4042.

Please provide as much detail as possible – address, name, contact details, descriptions, make & models and photos.

urgent repairs

For any urgent repair that occurs and may injure a person or cause the premises to be unsafe or not secure, please contact your property manager immediately.

afterhours urgent repairs

For emergency repairs outside of usual business hours, first try to contact your property manager (regardless of the day or time), if unsuccessful, contact the relevant tradesperson on our Trades List to arrange the repair, followed by emailing your property manager to advise that an urgent repair has occurred.

Click here to email us.

A/H Urgent: Anthony: 0407 832 860



Anything on the list below is legally defined as an urgent repair:

  • burst water service
  • blocked or broken toilet system
  • serious roof leak
  • gas leak
  • dangerous electrical fault
  • flooding or serious flood damage
  • serious storm or fire damage
  • an essential service or appliance for hot or cold water, cooking, heating or
  • laundering is not working
  • the gas, electricity or water supply is not working
  • a cooling appliance or service provided by the rental provider is not working
  • the property does not meet minimum standards
  • a safety-related device, such as a smoke alarm or pool fence, is not working
  • an appliance, fitting or fixture that is not working and causes a lot of water to be wasted
  • any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building
  • structure serious problem with a lift or staircase

If a repair is not on this list, it is a non-urgent or general repair. If your repair is not urgent, please send details via email to your Property Manager.