Our office is open 9am – 5pm, Monday to Friday. To contact our office, call 03 9821 4042.

You can email us at rentalteam@residere.com.au

Anthony Watson can be contacted at 0407 832 860 or anthony@residere.com.au

When you sign the lease, a Bond will be required and lodged with the Residential Tenancies Bond Authority. This Bond is held as a security deposit against any damage or undue wear and tear during your tenancy.

When it comes time to vacate the property, your Property Manager will conduct a thorough inspection to ensure the property is left in the same condition as when you moved in, allowing for fair wear and tear. If the property report matches the original Condition Report, you will be asked to fill out a Bond Claim Form to retrieve your bond from the RTBA. Please note that the process can take up to 10 business days.

Rent is usually quoted on a weekly basis, while payments are made on a monthly basis.

A common mistake people make is assuming that there are precisely four weeks in a month. It’s important to understand that not every month consists of the same number of days. Consequently, simply multiplying your weekly rental payment by four or your fortnightly payment by two will not accurately reflect the monthly rent owed. This calculation is not as straightforward due to the variation in the number of days each month.

Instead, use the below formula to calculate your rental payments:

1. Weekly Rent ÷ 7 = Daily Rent amount 

2. Daily Rent x 365 = Yearly Rent amount 

3. Yearly Rent ÷ 12 = Monthly Rent amount 

Or you can use Consumer Affairs’ rental calculator tool. 

We love pets!

If you would like to keep a pet at your home, you will need to have the permission of the Rental Provider (Landlord). You can start this process by sending your Property Manager an email with your request and details of the pet – type, breed, age, sex and size of the pet.

All Renters (Tenants), including those with pets, have a responsibility to keep their rental property clean, avoid damage, and not be a nuisance to others. The Rental Provider has rights if a pet causes damage or other problems.

https://www.consumer.vic.gov.au/housing/renting/repairs-alterations-safety-and-pets/pets

We conduct routine inspections to assess the condition of the property and identify any necessary maintenance. While you are welcome to be present during your routine inspection, it is not required. Typically, routine inspections will occur 3 months after your lease begins and then each 6 months after during your tenancy, and we will provide you with sufficient notice beforehand.

You can request maintenance by sending an email to your Property Manager. Try to include as much detail as you can, including photos if possible. 

For more information on maintenance, see our Urgent Repairs/Maintenance page.

We know life happens and sometimes changes to your living arrangements are neccessary. If another person wishes to rent the property and/or be added to the lease, a Rental Application Form & 100 points of identification must be completed by all new occupants and approval must be given by the Agent. Upon acceptance by a renter, they will abide by the terms and conditions of the Residential Rental Agreement and accept full responsibility for the property. 

You can begin this process by advising your Property Manager in writing that you wish to remove a name from and/or add a name to the lease.

Please note that you will need to reimburse any administration fees incurred by the rental provider.

Before the end of a fixed-term agreement or periodic tenancy, tenants must provide written notice of at least 28 days. You can do this by sending an email to your Property Manager.

For further information, please refer to consumer.vic.gov.au

If you terminate the tenancy agreement early without valid grounds, you may be charged break lease fees, which will vary depending on the progress of the tenancy agreement. If you need to break your lease, we advise you to contact our office as soon as possible.

Reside Real Estate holds a duplicate key to most of our properties for emergency access. In special circumstances, identification can be provided to borrow the keys during office hours, but they must be returned before the close of business on the same day.

If it is outside of business hours, we recommend contacting a locksmith at your own expense. If any locks are changed, the Renter (Tenant) is responsible for providing the necessary replacement copies to the Agent within 24 hours.

We highly recommend that you obtain insurance to protect your personal possessions from loss, damage, or theft. Your belongings are not covered by the Rental Provider’s policies, and they cannot be held responsible for any damage that may occur.